Frequently Asked Questions

About the Product

What photographs should I upload?

Please upload a full-body photo for your custom bobbleheads. It is also recommended to upload an additional selfie for better results.

Sculpting, especially when the subject is human, is a very subjective process. The sculpting is done based on photographs uploaded by you; thus, the photo's quality is crucial to achieving a strong resemblance.

Due to the bobbleheads being 100% handmade, some might see an immense likeness to the person, and others may not. However, with our highly skilled and trained artists combined with a quality photo, we will be able to obtain a striking resemblance to the person.

How do i review my design?

Your satisfaction is our commitment! Unlike other retailers out there, we offer you a detailed design form and FREE proofing of the head and body to ensure that the final product meets your expectations. This, among many other things, sets us apart from the rest. We want you to be happy with your purchase, and we believe it is our responsibility to make it happen.

Do take note however, we recommend a maximum of 2 revisions per review stage. This way, the process will move ahead faster.

What is proofing?

Proofing is a step for you to review and revise your bobbleheads to ensure you will be satisfied with the final bobblehead.

Proofs allow you to become part of the sculpting process and you will receive emails showing the progress of your customized bobblehead, so do remember to check your inbox.

What are the materials used?

We review each of our orders carefully and select the best material for the creation of the bobblehead. While polymer clay is commonly used within the industry and produced quality results, we believe that each bobblehead design is different, and therefore we trust our artists' selection. Our material is guaranteed to be extremely durable, non-toxic, and certified in accordance to the highest possible industry standards.

What payment options do you offer? Are they really safe and secure?

Payment can be made via PayPal and all credit/debit cards. There will be no collection of any financial information as everything will be re-directed to PayPal or third-party processors. The servers processes millions of transactions daily; thus, you can be ensured that your information will be safe and secure.

Can I get a refund for my customised bobblehead?

Because each bobblehead is customized to you, they are non-refundable or exchangeable. However, we do provide a detailed design form to confirm your design to ensure that the bobbleheads meet your expectations.

What can I do if I intend to cancel my order or make changes?

Do contact us immediately to make changes while we are still in the pre-creation stage of your bobblehead. Do take note that the cancellation of the order will incur a 20% charge of the order price. However, once the bobblehead has been created, cancellation or changes cannot be made.

What should I do if there is a problem or if I want to change my order?

Our online team will always be available to assist you if there are any problems.

About the Order

What is the shipping cost?

Standard shipping is at $5.99 and there is free delivery for any orders above $100.

Which carrier do you use for shipping?

Orders are shipped via USPS, DHL, FedEx, or your local courier depending on your shipping address provided.

When will I receive my Hot Bobblehead?

The sculpting process will take an estimated of 1 - 2 weeksincluding proofing and normal shipping time will take 2 - 4 weeks.

If you require us to expedite your orders, kindly opt for express shipping at an additional charge of $30. Express shipping will take 4 - 7 working days to reach you. We also recommend that for faster processing time, proofings be limited to 2 per review stage.

Please note, due to COVID-19 and the holiday season, shipping might take a little longer than usual.

Will I be notified when my order ships?

YES! After your order has been shipped, a tracking number will be sent to you.

How do I place a large order?

For bulk orders, simply fill in this form here.